Talantix.io
Cohere Health•17.02.26
AI SCORE 8.5

Remote Senior Workforce Management Analyst

$120K–$140K/year
RemoteHealthTech
Workforce Management•Data Analytics•NICE IEX•Forecasting•Scheduling•ROI Modeling

About the Role

We are looking for a Remote Senior Workforce Management Analyst to join our dynamic team at Cohere Health. In this role, you will play a pivotal part in maximizing the utilization and benefits of our Workforce Management (WFM) platform. Your expertise will help optimize our service delivery and operational performance, aligning staffing levels and resource allocation with our long-term strategic goals.

What You'll Do

  • Act as the subject matter expert for the enterprise Workforce Management platform, preferably with NICE IEX experience.
  • Provide administrative support for the Workforce Management platform by managing user accounts and access rights.
  • Collaborate closely with the Service Operations leadership team to lead weekly short-term forecast meetings.
  • Utilize Enhanced Strategic Planner to support team members in achieving monthly long-term planning success.
  • Create daily staffing and scheduling plans to ensure optimal resource allocation.
  • Conduct ROI and amortization modeling to link operational performance with financial outcomes.
  • Drive measurable process improvements within Service and Clinical Operations teams.
  • Independently scope out initiatives and projects to enhance operational efficiency.

Requirements

  • 5+ years of experience in Workforce Management or a related field.
  • Strong analytical skills with a deep understanding of contact center metrics and clinical operations.
  • Proficient in data analytics and reporting tools.
  • Experience with Workforce Management platforms, particularly NICE IEX.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and collaboration skills.
  • Experience in healthcare or clinical settings is a plus.

Nice to Have

  • Familiarity with advanced data analytics tools.
  • Experience in driving process improvements in operational settings.
  • Knowledge of financial modeling and analysis.

What We Offer

  • Competitive salary ranging from $120,000 to $140,000 per year.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional development and growth.
  • Comprehensive health benefits and wellness programs.
  • Supportive team culture focused on collaboration and innovation.
  • Access to advanced tools and technologies to enhance your work.
  • Work-life balance initiatives to ensure your well-being.
Why This Job8.5 of 10

This role offers a unique opportunity to leverage your expertise in workforce management while working remotely. Cohere Health provides a supportive environment with competitive compensation.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in NICE IEX and advanced data analytics tools, with a track record of successfully implementing workforce management systems to enhance operational efficiency.

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Demonstrates strong analytical thinking and problem-solving skills, particularly in ROI modeling and forecasting, to drive strategic staffing decisions in a remote work environment.

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Possesses a proactive mindset with the ability to adapt to evolving technologies and methodologies in workforce management, ensuring continuous improvement in service delivery.

Learning Resources

→Workforce Management: A Complete Guideguide
→Data Analytics for Workforce Managementcourse
→Forecasting Techniques in Workforce Managementarticle

Career Path

Remote Senior Workforce Management Analyst(Now)→Workforce Management Manager(1-2 years)→Director of Workforce Strategy(3-5 years)

Market Overview

Market Size 2024
$9.5B
Annual Growth
15.2%
AI Adoption
62%
Investment in WFM Technology
+25%
Labour Demand for WFM Analysts
+30%
Avg Salary for Senior WFM Analysts
$110K

Skills & Requirements

Required
Workforce ManagementData AnalyticsNICE IEX
Growing in Demand
Machine Learning for ForecastingAdvanced Data Visualization (Tableau, Power BI)Cloud-based WFM Solutions (e.g., UKG, Workday)
Declining
Basic Excel ReportingTraditional Call Center Scheduling Software (e.g., Aspect)

Domain Trends

Increased AI Integration
62% of organizations are adopting AI-driven tools for advanced forecasting and scheduling, leading to more efficient workforce management.
Shift to Cloud-based Solutions
Over 70% of companies are migrating to cloud-based WFM platforms, facilitating remote access and real-time data analytics.
Focus on Employee Engagement Analytics
Companies are increasingly leveraging analytics to improve employee engagement, with 55% reporting enhanced productivity through tailored workforce strategies.

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