Remote Senior Client Success Manager - HealthTech

About the Role

We are seeking a Remote Senior Client Success Manager to join our dynamic team at Force Therapeutics. In this pivotal role, you will be responsible for managing and expanding relationships with our clients across the United States. Your expertise will ensure that our clients achieve their unique goals while enhancing our mission to extend Force's reach through partnerships with hospitals and health systems.

What You'll Do

• Drive account management by fostering a culture of alignment, collaboration, and accountability with client stakeholders to enhance client loyalty.
• Deliver and communicate business results to drive high levels of client retention and identify new expansion opportunities.
• Conduct regular meetings and business reviews to monitor the progress and success of client relationships.
• Utilize best practices to optimize client engagement, satisfaction, and results that align with client business objectives.
• Develop strong client relationships that turn clients into champions of Force, providing references, case studies, and testimonials.
• Identify and communicate strategic growth opportunities within your client base, collaborating with cross-functional teams to achieve expansion targets.
• Act as the voice of the client within the company, advocating for their needs and feedback.

Requirements

• 5+ years of experience in client success management or a related field, preferably in a high-growth organization.
• Proven track record of managing complex client relationships and driving upsell opportunities.
• Strong communication and interpersonal skills to foster relationships with diverse stakeholders.
• Ability to analyze client needs and develop tailored strategies for success.
• Experience in the healthcare industry is a plus.

Nice to Have

• Familiarity with health systems and orthopedic specialty practices.
• Experience with CRM tools and client management software.
• Project management skills to handle multiple client accounts effectively.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• Comprehensive health benefits and wellness programs.
• Collaborative and supportive team culture.