Remote Inside Sales Representative - Retention

About the Role

We're hiring a Remote Inside Sales Representative - Retention to join our dynamic team at Aura. In this role, you will play a crucial part in helping us create a safer internet for millions of customers. As a Remote Inside Sales Representative, you will engage with customers to retain their subscriptions and enhance their experience with our innovative digital safety products.

What You'll Do

• Handle inbound customer cancellation calls and work to retain them as loyal Aura customers.
• Make daily outbound calls to existing customers with failed subscription payments to assist them in renewing their services.
• Ensure a high level of customer satisfaction through proactive support and active listening.
• Address customer concerns and provide effective solutions to enhance their experience.
• Master the art of evangelizing Aura's story and mission to customers.
• Consult with customers on best practices to better protect their online identity.
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy, and Security solutions with the customer's unique needs.
• Proactively improve your knowledge of industry best practices and recent events to ensure you are a trusted resource for customers.

Requirements

• 1-2 years of sales or retention experience (or equivalent experience) where you consistently meet or exceed performance metrics.
• A passion for talking to people and a natural ability to engage with customers.
• Self-motivated with a strong drive to achieve goals.
• Ability to work effectively in a team environment.
• Excellent communication and interpersonal skills.

Nice to Have

• Experience in SaaS or digital security industries.
• Familiarity with CRM software and sales tools.
• Proven track record of exceeding sales targets.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 per year.
• Remote work flexibility allowing you to work from anywhere in the USA.
• Comprehensive training and onboarding program.
• Opportunities for career growth within a rapidly expanding company.
• Supportive team culture focused on collaboration and success.