Remote Customer Support Representative - Join a Mission-Driven Team

About the Role

We are seeking a dedicated Remote Customer Support Representative to join our dynamic team at Civitas Learning. As a Remote Customer Support Representative, you will play a crucial role in ensuring the data quality of our products, maintaining data freshness and accuracy in our customers' applications. You will be part of a talented, collaborative, and mission-driven team that strives to deliver the highest quality insights to our users.

What You'll Do

• Triage incoming tickets to assess urgency and context, categorize them accordingly, and gather pertinent information for troubleshooting.
• Respond to frequently asked questions and guide users to the appropriate resources.
• Make administrative changes to system configurations through the user interface as needed.
• Assist cross-functional team members and escalate tickets when necessary.
• Collaborate effectively with local and geographically dispersed team members to enhance customer satisfaction.

Requirements

• 1-2 years of experience in customer support, preferably in the software industry.
• Strong technical aptitude and excellent communication skills.
• Experience working with databases such as Postgres or MySQL.
• Ability to describe complex technical content in an understandable manner for users unfamiliar with technology.
• Demonstrated patience, empathy, and organizational skills.

Nice to Have

• Experience with ticket management systems.
• Familiarity with data quality assurance processes.

What We Offer

• Competitive salary range of $40,000 - $60,000 per year.
• Fully remote work environment, allowing you to work from anywhere in Latin America.
• Opportunities for professional development and career growth.
• A supportive and collaborative team culture.
• Flexible working hours to accommodate your schedule.