Remote Customer Success Technician - Robotics Startup

About the Role

We are seeking a Remote Customer Success Technician to join our innovative team at Teleo. As a robotics startup, we are transforming the construction industry by converting heavy equipment into autonomous robots. This Remote Customer Success Technician role offers a unique opportunity to work with cutting-edge technology and make a significant impact on our customers' operations.

What You'll Do

• Work directly with mining and construction customers to install, integrate, and maintain Teleo’s remote operation and AI systems on heavy equipment.
• Measure and integrate mechanical and electrical components for optimal performance.
• Install and optimize on-equipment systems and network infrastructure.
• Troubleshoot mechanical, electrical, and connectivity issues to ensure seamless operations.
• Support new vehicle, control station, and network deployments to enhance customer satisfaction.
• Perform routine maintenance and service visits to uphold equipment reliability.

Requirements

• 2+ years of experience in a Technician or Mechanic role, preferably in Mining, Construction, Mechanical, Automotive, or other Industrial fields.
• Experience integrating mechanical, electrical, and hydraulic systems is preferred.
• Hands-on experience with electrical systems, including rework and splicing.
• Ability to use electrical test instruments (multimeter, continuity tester, etc.) effectively.
• Comfortable working from technical drawings and schematics.
• Proficient with computers (email, chat tools, spreadsheets, documentation).
• Strong communication skills and professional customer interaction.
• Fluent in English (written and spoken).

Nice to Have

• Ability to use CAD platforms.
• Understanding of electrical diagram platforms.
• Comfortable configuring computers and networks.

What We Offer

• A competitive salary range of $70,000 - $100,000 per year.
• Opportunity to work alongside senior operations leadership.
• Gain experience across mechanical, electrical, networking, and AI-integrated systems.
• Flexible remote work environment with travel opportunities (50%+ travel required).
• Supportive team culture that values diversity and inclusion.

Join us at Teleo and be part of a team that is shaping the future of robotics in construction. Apply now for the Remote Customer Success Technician position and help us deliver innovative solutions to our customers!