Remote Customer Success Specialist - Education Sector
About the Role
We are looking for a Remote Customer Success Specialist to join our Customer Success organization and support customers across all segments: SMB, Mid-Market, and Enterprise. As a Remote Customer Success Specialist, you will operate as a strategic partner to the Customer Success Managers (CSMs), owning targeted bodies of work that drive teacher adoption, engagement, and instructional impact. This role is designed to extend and amplify the impact of our CSMs while creating scale and efficiency across the Customer Success organization.
What You'll Do
- Drive teacher activation, adoption, and ongoing engagement with Newsela products through targeted plays and outreach.
- Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered to active and engaged.
- Support execution of adoption campaigns, events, and initiatives that increase meaningful product use.
- Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
- Develop and deliver curriculum-aligned resources, mappings, or guidance that help educators see immediate classroom relevance.
- Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
- Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools.
- Surface actionable insights for CSMs that inform outreach, prioritization, and customer conversations.
Requirements
- 3+ years of experience in customer success or related field.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Experience with educational technology products is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
Nice to Have
- Familiarity with Tableau, Salesforce, and Gainsight.
- Experience in the education sector.
- Project management experience.
What We Offer
- Competitive salary and benefits package.
- Flexible remote work environment.
- Opportunities for professional development and growth.
- Collaborative and supportive team culture.
- Access to educational resources and tools.
This Remote Customer Success Specialist role at Newsela offers a unique opportunity to engage with educators and drive meaningful adoption of educational products. With a competitive salary and a flexible remote work environment, this position is ideal for those passionate about education.
Who Will Succeed Here
Proficient in Salesforce and Gainsight for tracking customer interactions and managing accounts, ensuring timely follow-ups and data-driven decision-making.
Strong analytical mindset with experience using Tableau to visualize customer data, enabling the identification of trends and insights that enhance customer engagement strategies.
Self-motivated and adaptable, thriving in a remote work environment while managing multiple customer accounts across different segments, demonstrating excellent time management and prioritization skills.
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