Remote Customer Success Manager - Mobile Security Solutions

About the Role

We are looking for a Remote Customer Success Manager to join our team at Zimperium, an industry leader in mobile security solutions. As a Customer Success Manager, you will play a critical role in managing post-sale customer relationships and ensuring customer satisfaction. This is a fantastic opportunity to work remotely while making a significant impact in the cybersecurity field.

What You'll Do

• Proactively manage client relationships to ensure renewals and facilitate expansion opportunities with sales teams.
• Drive the adoption of Zimperium’s solution within the customer’s user base and assist customers in realizing business value.
• Demonstrate strong domain and functional understanding of the solution, acting as a trusted advisor to customers.
• Maintain a high level of customer satisfaction and manage risks and escalations effectively.
• Gather customer feedback about products and channel it effectively to drive product capabilities.
• Assist customers with deployment planning and best practices to ensure a smooth rollout of the solution.

Requirements

• B.S. in Computer Science or equivalent engineering degree.
• 10+ years of experience working with enterprise software solutions, with startup experience being desirable.
• 5+ years of experience in customer success roles, preferably with security companies.
• Self-motivated with strong problem-solving skills and good business acumen.
• Database/SQL skills are a must.
• Domain expertise in mobility and security is highly desirable.
• Ability to travel as needed to customer sites.

Nice to Have

• Experience collaborating with internal teams across different time zones.
• Hands-on experience with product deployment and customer onboarding.

What We Offer

• Competitive salary ranging from $120,000 to $150,000 per year.
• Remote work flexibility with the opportunity to travel for customer meetings.
• A chance to work with an innovative team in the cybersecurity industry.
• Comprehensive health benefits and a supportive work environment.
• Opportunities for professional development and growth.