Remote Customer Service Agent - Collision & Accidents

About the Role

We are seeking a dedicated Remote Customer Service Agent specializing in Collision & Accidents to join our dynamic team. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and providing exceptional support. You will play a crucial role in ensuring customer satisfaction and resolving issues efficiently.

What You'll Do

• Handle customer inquiries related to vehicle collisions and accidents, providing timely and accurate information.
• Utilize ticketing systems to track and manage customer interactions effectively.
• Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
• Maintain detailed records of customer interactions and ensure follow-up as required.
• Provide feedback on customer interactions to improve service quality and processes.

Requirements

• Strong communication skills in English; proficiency in German is a plus.
• Experience in customer service or support roles, preferably in the automotive or insurance industry.
• Familiarity with ticketing systems and CRM tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic knowledge of vehicle repair processes and insurance claims is advantageous.

Nice to Have

• Experience with JavaScript, React, or NextJS is a plus.
• Knowledge of APIs and backend engineering concepts.
• Previous experience in a call center environment.

What We Offer

• Growth potential in a motivating scale-up environment.
• Personal development budget for skills enhancement.
• Discounted gym memberships with EGYM Wellpass.
• Exclusive employee benefits such as discounted vehicle subscriptions.
• Support for childcare fees and bike leasing programs.