Remote Brand Manager - E-commerce Operations & Customer Experience

About the Role

We're hiring a Remote Brand Manager to join our dynamic team at Trivium Group. In this role, you will oversee operations and customer experience for our fast-growing e-commerce brands, Silly Goose and Troop. As a Remote Brand Manager, you'll play a crucial role in ensuring smooth day-to-day operations while supporting our brands across various digital channels.

What You'll Do

• Manage all customer service communications across multiple channels, ensuring timely resolutions for inquiries and complaints.
• Oversee e-commerce operations, including order management on platforms like Shopify and Amazon.
• Monitor inventory and fulfillment workflows, addressing any exceptions or issues that arise.
• Coordinate wholesale orders and maintain relationships with distribution partners.
• Support internal operations by managing invoices and tracking payments.
• Engage with influencers and affiliates to enhance brand visibility and partnerships.
• Utilize data analytics to pull reports and drive operational improvements.

Requirements

• 3-5 years of experience in e-commerce operations, brand management, or project management.
• Hands-on experience with Amazon Seller Central and Shopify.
• Strong project management skills and the ability to execute operational tasks efficiently.
• Proficiency in Google Workspace, Slack, and familiarity with tools like ClickUp or Asana.
• Excellent communication skills and a proactive problem-solving approach.

Nice to Have

• Experience in influencer marketing and affiliate management.
• Knowledge of logistics and supply chain management.

What We Offer

• Competitive compensation of $2,000/month with performance-based bonuses.
• Fully remote work environment with flexible hours.
• Opportunity for long-term growth within a scaling brand.
• Collaborative and fast-paced work culture.
• Supportive team focused on execution and results.