PSAP Test Engineer - Remote Opportunities Available

About the Role

We are seeking a dedicated PSAP Test Engineer to join our team. This PSAP Test Engineer remote position plays a critical role in supporting and certifying mission-critical 911 call handling systems within the Emergency Services IP Network (ESINet). You will ensure reliable call routing, clear audio, and accurate location delivery across PSAP environments.

What You'll Do

• Execute scheduled test plans for 911 vendors and platforms; validate releases, patches, and PSAP integrations.
• Perform regression and functional testing across wireline, wireless, and accessibility devices.
• Troubleshoot end-to-end 911 call scenarios including SIP signaling, routing failures, audio issues, and location delivery.
• Work directly with vendors on deep-dive troubleshooting, root cause analysis, and proof-of-concept testing.
• Document defects, test results, and recommendations to support certification and compliance sign-off.

Requirements

• Hands-on PSAP / 911 technical experience supporting call handling systems.
• Proven ability to troubleshoot actual 911 calls.
• Experience working with vendors on ticketing, escalation, and validation of fixes.
• Strong understanding of 911 call flows and routing + location delivery behaviors.
• Working knowledge of SIP / VoIP concepts and troubleshooting in a telecom environment.

Nice to Have

• Direct experience inside PSAPs supporting call handling platforms.
• Prior work supporting vendor certifications or multi-vendor integrations.
• Exposure to ESINet environments or public safety telecom/network testing.

What We Offer

• Comprehensive relocation packages to help you move and settle in your new role.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid time off, sick leave, and holidays.
• Opportunities for career advancement in a growing field.