Product Operations Associate - Remote Opportunity

About the Role

We are seeking a Product Operations Associate to join our team remotely. In this role, you will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.

What You'll Do

• Partner with internal stakeholders to ensure products have the needed operational support from inception to long-term product maintenance.
• Identify, diagnose, and root causes of user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action.
• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
• Drive policy changes while maintaining product changelogs and determining long-term risk factors.
• Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.

Requirements

• 1-2 years of experience in B2C Tech, Consulting, or a fast-paced start-up environment.
• Previous experience in product operations is preferred.
• Strong project management skills and the ability to align internal and external stakeholders effectively.
• Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.
• Demonstrated ability to conduct user interviews, gathering feedback, and driving customer-focused improvements.

Nice to Have

• Experience with data analysis tools and methodologies.
• Familiarity with product management software.
• Understanding of financial products and services.

What We Offer

• Competitive salary range of $110K - $125K.
• Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
• Stock options to share in the company’s success.
• Regular team-building events to help you get to know the Kikoff team.
• Visa sponsorship available for exceptional talent.