Principal Software Engineer - Reporting & Dashboards

About the Role

Ready to be a Titan? We’re looking for a Principal Software Engineer - Reporting & Dashboards remote to lead all technical aspects of an engineering team at ServiceTitan. You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management. We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business. Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position.

We are quality minded, use the most modern tools on the .NET platform, have an amazing culture, love to solve complex problems, and embrace learning, exploration, and growth. If you share the same values, we’d like to talk to you!

What You'll Do

• Own the architecture and technical direction for the Report and Dashboard platform, ensuring it can scale to meet real-time, self-service, and embedded analytics needs.
• Lead hands-on design and development of data ingestion, streaming, processing, visualization, and semantic modeling components.
• Architect and develop support for import/export pipelines, data sharing, and BI connectors.
• Work closely with PMs, other engineering teams, and stakeholders to define strategic initiatives, delivery milestones, and system-wide designs.
• Bring AI/ML thinking—particularly Agentic AI patterns—into the reporting product experience to surface intelligent and contextual analytics.
• Contribute to a modern, resilient tech stack: C#, PostgreSQL, React, Snowflake, dbt, MetricFlow.
• Own from end to end the short and long term technical vision of your team.
• Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale.
• Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team.
• Identify opportunities to extract or develop systems beneficial for multiple teams.
• Mentor and guide Engineers across engineering as a whole.
• Contribute to the roadmap and resource planning.
• Determine metrics for success and constantly measure them.
• Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners.

Requirements

• 20+ years of industry experience, including with large scale enterprise web/SaaS applications.
• 10-15+ years of experience in senior engineering roles (designing APIs, abstractions, and tools used by other engineers).
• Proven experience as a Principal Engineer, Staff+ Architect, or Director-level IC, ideally in a product-focused SaaS company.
• Deep domain knowledge in data architecture, streaming and batch pipelines, ETL/ELT, data lake/lakehouse, data modeling, and analytics platforms.
• Strong system design skills with experience building large-scale, distributed, high-performance systems.
• Strong programming skills in backend languages (C# preferred, Java or similar), with solid SQL and understanding of data lineage and governance.
• Experience embedding analytics into product UIs, building multi-tenant reporting systems, or delivering customer-facing BI experiences.
• Understanding of how to leverage AI/ML and LLMs (especially Agentic AI) to create intelligent data-driven products.
• Passion for clean architecture, elegant abstractions, and high engineering standards.

Nice to Have

• M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.
• Hands-on expertise with Snowflake, dbt, MetricFlow, or similar cloud-based data stack.
• Experience with cube.dev, BI connectors, and metric layer tools.
• Familiarity with React and front-end architectures for interactive data visualizations.
• Contributions to open-source BI/data tooling or thought leadership in the data architecture space.

What We Offer

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.