Principal Product Designer - Customer Experience Focus

About the Role

We're hiring a Principal Product Designer to join our innovative team at Lodgify. This is a fantastic opportunity for a Principal Product Designer to work remotely and lead the design strategy for our customer experience initiatives. You'll be at the forefront of creating impactful product experiences that delight our users and drive business success.

What You'll Do

• Lead the design strategy for your Customer Experience area, ensuring every decision starts with the customer and delivers measurable value.
• Drive a culture of problem-solving through ideation, prototyping, and iterative validation.
• Work iteratively, test early and frequently, adapt quickly to change, and deliver value early through close collaboration with cross-functional partners.
• Translate insights from user research into clear, user-focused problem statements that align stakeholders and guide impactful design decisions.
• Map and refine end-to-end user journeys to identify pain points and opportunities, ensuring cohesive, seamless experiences.
• Generate innovative solutions through brainstorming, prototyping, and co-creation workshops that deliver clear customer value.
• Lead concept testing to validate value creation and turn data into actionable design decisions.
• Partner with Product and Data teams to design and analyze experiments that measure impact and inform iteration.

Requirements

• Proven experience designing end-to-end experiences in a complex product environment.
• A passion for customer-centricity and a track record of turning research insights into impactful, real-world solutions.
• Excellent collaboration skills with a customer-obsessed team, passionate about raising the bar for user experience.
• Strong visual thinking skills, with expertise in information architecture, UX, and interaction design.
• Ability to turn research insights and business needs into clear, impactful design solutions that align with the product vision.
• Excellent communication and facilitation skills, with the confidence to lead workshops and influence at all levels.
• Mastery of design tools like Figma, and a solid understanding of design systems and accessibility principles.
• A track record of improving workflows, applying UX patterns, and contributing to scalable design practices.

Nice to Have

• Experience in the vacation rental or hospitality industry.
• Familiarity with A/B testing methodologies.
• Knowledge of service design principles.

What We Offer

• The freedom to work from home any day that works for you.
• 25 working days of paid vacation and Jornada Intensiva in August.
• Top-notch Cigna health insurance, including travel insurance, dental plan, and coverage for pre-existing conditions.
• A monthly allowance of 150€ for meals, plus a Flexible Remuneration plan.
• Home-office setup allowance to ensure you have everything you need for a productive work environment.
• Free Spanish classes.
• Referral program that boosts your earning potential.
• Dynamic work environment with fun office amenities and monthly team events.