Platform Administrator - Remote SMS Traffic Management

About the Role

We are seeking a skilled Platform Administrator to oversee the end-to-end technical operation of the Alaris messaging platform. This remote Platform Administrator role is crucial for maintaining system stability, optimizing SMS routing, and ensuring high delivery quality. You will be responsible for monitoring delivery metrics, diagnosing incidents, and supporting SLA adherence, making a significant impact on our operations.

What You'll Do

• Support and maintain the Alaris platform in a production environment by monitoring system availability, stability, and performance.
• Configure and optimize SMS traffic routes by creating routing rules, filters, fallback routes, prioritizations, and exceptions.
• Manage SMPP connections, including setup, testing, monitoring bind statuses, and troubleshooting connectivity issues.
• Monitor message delivery and technical parameters by analyzing DLRs, message statuses, latency, and routing errors.
• Diagnose and resolve incidents related to SMS traffic, connectivity, and routing logic.
• Work with logs and reports to investigate SMS sending and delivery deviations, analyzing SMPP logs and Alaris system logs.
• Control SLA for SMS availability and delivery performance, providing technical support in case of deviations.
• Manage pricing within the platform by updating, validating, and optimizing client and vendor rates to ensure accurate billing and cost efficiency.
• Regularly maintain pricing data by applying rate changes, monitoring rate discrepancies, and coordinating updates with commercial and vendor teams.

Requirements

• At least 2 years of experience with Alaris Labs or other SMS traffic routing and billing platforms such as Telarix, Anam, Telesign, etc.
• Knowledge of the SMPP protocol and SMS message exchange principles between operators, providers, and clients.
• Understanding of A2P and P2P SMS workflows, including routing, prioritization rules, filtering, and fallback.
• Experience in configuring, monitoring, and maintaining SMS connections (SMPP binds), routing rules, and filters within the Alaris platform.
• Experience in analyzing message delivery and processing logs (SMPP logs, delivery reports, reject reasons, etc.).
• Knowledge of SMS billing and rating principles, understanding of settlement models and roaming agreements.

Nice to Have

• Experience with PostgreSQL: executing SQL queries, analyzing data and logs.
• Skills in monitoring and alerting systems (Zabbix, Grafana, Prometheus, etc.).
• Experience in configuring content filtering and anti-spam protection rules.
• Task automation skills using Bash, Python, or another scripting language.

What We Offer

• Competitive remuneration package.
• Convenient location in Limassol.
• Flexible start of the day to accommodate your schedule.
• Paid leave of 21 days per year.
• Opportunity for relocation to Cyprus.