Part-Time Merkur Slots Team Member - Nights

About the Role

Join our team as a Part-Time Merkur Slots Team Member - Nights, where you will play a crucial role in delivering an exceptional gaming experience. This position offers a unique opportunity to work in a vibrant environment while providing top-notch customer service. As a Part-Time Merkur Slots Team Member, you will be the face of our brand, ensuring that every customer feels welcomed and valued.

What You'll Do

• Maintain the highest standards of venue housekeeping, ensuring cleanliness of gaming equipment and surroundings.
• Provide excellent customer service by offering service rounds and refreshments in line with brand guidelines.
• Monitor customer behavior, noting any suspicious or disruptive actions to ensure a smooth operation.
• Assist with administrative tasks, ensuring 100% accuracy in all documentation.
• Support the successful execution of promotions and events.
• Resolve customer issues in accordance with company policies, escalating when necessary.
• Engage with customers throughout your shift, logging interactions as per company policies.
• Uphold the brand's dress code and personal presentation standards while on duty.

Requirements

• Excellent communication and interpersonal skills.
• Experience in retail, hospitality, or a gambling environment is preferred.
• Demonstrated ability to deliver outstanding customer service.
• Flexibility to work on a rota basis, including weekends and Bank Holidays.
• Strong attention to detail and a willingness to learn and develop.
• Ability to work independently and as part of a team.

Nice to Have

• Previous experience in a customer-facing role.
• Knowledge of gaming regulations and compliance.

What We Offer

• 28 days of holiday (including Bank Holidays).
• Quarterly bonus scheme based on performance.
• Excellent career progression opportunities within the company.
• Contributory pension scheme to secure your future.
• Life assurance for peace of mind.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance program to support your well-being.

Apply today to join our dynamic team as a Part-Time Merkur Slots Team Member - Nights and help us create memorable experiences for our customers!