Part-Time French Player Support Advocate - Remote

About the Role

We are seeking a dedicated Part-Time French Player Support Advocate to join our team remotely. In this role, you will deliver exceptional support to gamers and customers, ensuring a seamless experience. As a French Player Support Advocate, you will represent our brand and help us create unforgettable gaming experiences.

What You'll Do

• Provide top-tier support to customers, ensuring queries are resolved on the first contact.
• Respond to customer inquiries with professionalism and attention to detail.
• Resolve technical issues through fault-finding analysis and provide effective solutions.
• Communicate with customers via live chat and telephone, as needed.
• Collaborate with team members to maintain a world-class service and identify trends in customer queries.
• Work flexible hours, primarily during UK time zones, to accommodate customer needs.

Requirements

• Fluency in French and conversational English.
• Strong attention to detail and excellent communication skills.
• Self-motivated and proactive in a multilingual team environment.
• Logical thinking and problem-solving skills.
• Experience with PC/console gaming is a plus.
• Comfortable discussing technical issues related to gaming hardware.
• Ability to multitask across chats, emails, and calls while maintaining accuracy.
• Passion for delivering the best customer experience.

Nice to Have

• Experience in Customer Service or Technical Support.
• IT literacy and tech-savviness.
• Familiarity with gaming communities and trends.

What We Offer

• Attractive remuneration and holidays.
• Regular team competitions with great prizes.
• A supportive community inclusive of diverse backgrounds.
• Flexible working schedules and remote work opportunities.
• Comprehensive training and career progression opportunities.
• Access to leading technology and creative minds in the gaming industry.
• A dedicated employee wellbeing program.
• A fun and relaxing work environment.