Microsoft Dynamics 365 Tier 2 Customer Service Engineer - Remote

About the Role

We are seeking a Microsoft Dynamics 365 Tier 2 Customer Service Engineer to join our dynamic team. This remote position offers the opportunity to work with cutting-edge technology while providing exceptional support to our clients. As a Microsoft Dynamics 365 Tier 2 Customer Service Engineer, you will play a crucial role in troubleshooting, configuring, and customizing Microsoft Dynamics 365 solutions to meet our clients' needs.

What You'll Do

• Provide Tier 2 support for Microsoft Dynamics 365, ensuring timely resolution of customer issues.
• Configure and customize Microsoft Dynamics 365 applications to align with client requirements.
• Utilize your expertise in ITIL and ServiceNow to enhance service delivery and support processes.
• Collaborate with cross-functional teams to gather requirements and implement solutions effectively.
• Conduct data analysis and statistical analysis to identify trends and improve service quality.
• Assist in the integration of Microsoft Dynamics 365 with other platforms, including Azure and Power Platform.
• Document processes and create user guides to facilitate knowledge sharing within the team.
• Participate in continuous improvement initiatives to optimize system performance and user experience.

Requirements

• 3+ years of experience in customer service or technical support roles, specifically with Microsoft Dynamics 365.
• Strong understanding of Microsoft environments, including Active Directory and Microsoft 365.
• Proficiency in PowerShell and Azure Active Directory for cloud administration.
• Experience with SQL, API development, and data analytics tools like Power BI.
• Familiarity with Agile methodologies and DevOps practices.
• Excellent problem-solving skills and the ability to work independently in a remote environment.
• Strong communication skills, both written and verbal, to interact effectively with clients and team members.
• Certifications in Microsoft Dynamics 365 or related technologies are a plus.

Nice to Have

• Experience with Health Informatics or Business Central.
• Knowledge of machine learning concepts and their application in customer service.
• Familiarity with GitHub Actions for CI/CD processes.

What We Offer

• Competitive compensation and a robust benefits package.
• Comprehensive medical, dental, and vision care.
• Matching 401K and profit-sharing opportunities.
• Paid time off and training time for personal development.
• Flexible spending accounts and employer-paid life insurance.
• Education assistance program with potential merit increases for certifications.
• Employee recognition and referral programs.
• Spot bonuses and other financial protection benefits.