Managing CSR/​Dispatcher - Remote

About the Role

We are seeking a dedicated Managing CSR/Dispatcher to join our team in a fully remote capacity. In this role, you will oversee customer service representatives and dispatch operations, ensuring efficient communication and service delivery. As a Managing CSR/Dispatcher, you will play a crucial role in enhancing customer satisfaction and streamlining our dispatch processes.

What You'll Do

• Lead and manage a team of customer service representatives, providing guidance and support to enhance performance.
• Oversee dispatch operations, ensuring timely and efficient routing of service requests.
• Implement metrics-driven strategies to improve customer communication and service quality.
• Collaborate with various departments to optimize operations and enhance customer experience.
• Conduct training sessions for new hires and ongoing training for existing staff to ensure high service standards.

Requirements

• 2-5 years of experience in customer service management or dispatch operations.
• Strong leadership skills with a focus on team management and development.
• Excellent communication skills, both verbal and written.
• Proficiency in scheduling and dispatching software, preferably ServiceTitan.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

Nice to Have

• Experience in home services or logistics industry.
• Familiarity with metrics-driven performance evaluation.
• Previous experience in a remote work environment.

What We Offer

• Flexible work options: choose to work fully remote or in-office.
• Work hours from 7:30 am to 4:00 pm, with occasional Saturdays as needed.
• Competitive salary with opportunities for growth and advancement.
• Comprehensive benefits package including health insurance and paid time off.
• A supportive team environment focused on collaboration and success.