Licensed Customer Service Agent - Remote

About the Role

We are looking for a Licensed Customer Service Agent - Remote to join our dynamic team at Kin Insurance. As a pioneering digital insurer, Kin is transforming the home insurance market through technology. This position offers a unique opportunity to support and advocate for homeowners across 13 states, ensuring they receive the best service possible. You will play a crucial role in delivering fast and empathetic service, making a real difference in the lives of our customers.

What You'll Do

• Serve as the first line of support for homeowners, handling high-volume inbound and outbound customer interactions.
• Educate policyholders on coverage details and policy changes, ensuring they understand their options.
• Process homeowners insurance policies and payments efficiently.
• Navigate multiple internal systems to resolve inquiries and provide accurate information.
• Complete a mandatory, paid 10-week training program to equip you with the necessary skills.
• Work in a remote-first environment, collaborating with a supportive team.
• Utilize your active Property & Casualty (P&C) license to assist customers effectively.
• Demonstrate strong communication and empathy skills to enhance customer satisfaction.

Requirements

• Active Property & Casualty (P&C) license is required.
• 6+ months of customer service experience in P&C insurance.
• Experience in a high-volume call center environment is preferred.
• Hands-on experience with homeowners insurance policies and the ability to explain coverage clearly.
• Comfort with multiple systems and tools to manage customer interactions.
• Strong active listening skills to understand customer needs.
• Bilingual (Spanish-speaking) proficiency is a bonus.

Nice to Have

• Previous experience in a remote work environment.
• Knowledge of insurance regulations and compliance.
• Ability to handle difficult conversations with professionalism.

What We Offer

• Competitive salary with retention bonuses.
• Paid training program to ensure your success.
• Comprehensive benefits program starting on day one, including health insurance options.
• 401(k) with company match to help you save for the future.
• 11 days of accrued PTO and paid sick leave to promote work-life balance.
• Paid parental leave options to support your family.
• Career mobility and professional development opportunities to help you grow.