Lead Customer Success Manager - Strategic Accounts (French & Spanish) Remote

About the Role

We are seeking a Lead Customer Success Manager to oversee our strategic accounts in a fully remote capacity. As a Lead Customer Success Manager - Remote, you will play a pivotal role in ensuring our high-value enterprise customers achieve their desired outcomes while using our SaaS solutions. Your fluency in both French and Spanish will be essential in building strong relationships and delivering exceptional service to our diverse client base.

What You'll Do

• Lead customer success initiatives for strategic accounts, focusing on relationship management and program management.
• Collaborate with cross-functional teams to drive product adoption and ensure customer satisfaction.
• Utilize data-driven decision-making to provide strategic insights and enhance customer engagement.
• Conduct executive presentations and facilitate learning and development opportunities for clients.
• Manage the customer success pipeline, ensuring timely responses and proactive communication with stakeholders.

Requirements

• Proven experience as a Customer Success Manager, preferably in a SaaS environment.
• Fluency in French and Spanish is mandatory.
• Strong leadership skills with a focus on team management and performance management.
• Excellent communication and consultative problem-solving abilities.
• Experience in strategic insights and data analysis to drive customer success.

Nice to Have

• Experience in healthcare or working with C-suite executives.
• Familiarity with backend development and distributed systems.
• Previous experience in sales collaboration and pipeline generation.

What We Offer

• Flexible work environment that promotes work-life balance.
• Opportunity to work with high-value enterprise customers.
• Professional development opportunities to enhance your skills.
• A collaborative and supportive team culture that values your contributions.
• Competitive salary and benefits package.