AI Operations Lead - Transforming Financial Inclusion

About the Role

We're hiring our first AI Operations Lead to lead a team that designs, ships, and scales automations and AI agents across M-KOPA. This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes. The AI Operations Lead will have a direct impact on how 2,300+ employees work across our global operations.

What You'll Do

• Lead two AI Ops Engineers — own their delivery, development, and day-to-day work.
• Prioritize efficiently — manage competing requests from multiple teams by applying a clear prioritization framework you'll help develop and improve.
• Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work.
• Keep the AI tooling stack healthy as usage scales across 2,500+ employees.
• Stay current on emerging AI tools and technologies - know what's hype and what's actually useful.
• Help refine AI training for the wider organization, including Engineering teams.

Requirements

• Hands-on experience building automations — scripting, workflow tools, or AI-assisted development.
• Experience building agents using agentic frameworks — LangChain, MCP, Google ADK or similar.
• Background in enterprise tooling — rapid prototyping tools (Vercel/Railway), identity automation (Entra), or internal platforms.
• People leadership experience — you've led or mentored engineers and can own a team's delivery and development.

Nice to Have

• Experience with AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling.
• Familiarity with automation and prototyping tools.
• Experience in a fast-paced fintech environment.

What We Offer

• Fully remote role within UTC -1 to UTC +3 time zones.
• Professional development programs and coaching partnerships.
• Family-friendly policies and flexible working arrangements.
• Well-being support and career growth opportunities.
• Join a mission-driven company recognized by TIME 100 and the Financial Times.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.