L2 Application Support Specialist - Wealth & Digital Platforms

About the Role

We're looking for a detail-oriented and analytical L2 Application Support professional to join our team in Makati City, Philippines. In this role, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. As an L2 Application Support specialist, you will be responsible for diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.

What You'll Do

• Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams.
• Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
• Perform Unix command-line operations for log analysis, process monitoring, and job execution.
• Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools.
• Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.
• Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles.
• Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions.
• Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts.

Requirements

• Minimum 2-3 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
• Strong working knowledge of Oracle SQL, Unix/Linux commands, and Java-based applications.
• Practical experience with OCI and/or AWS services.
• Experience in Portfolio Performance / Rebalancing modules.
• Proficiency with ticketing and incident management systems (JIRA).
• Advanced communication capabilities, both written and verbal.
• Demonstrated ability to collaborate effectively across departments.
• Experience with incident severity classification and escalation procedures.

Nice to Have

• Substantive experience in the banking, financial services, or fintech sector.
• Advanced knowledge of database management systems and SQL.
• Technical proficiency with API integration and web services architecture.

What We Offer

• Flexible working arrangements to support work-life balance.
• A diverse and inclusive workplace culture.
• Opportunities for professional development and growth.
• Comprehensive health benefits and competitive compensation.
• Participation in an on-call rotation for critical incidents.