KYC Operations Analyst - Remote Role at MoonPay

About the Role

We're hiring a KYC Operations Analyst to join our team at MoonPay. This remote role is essential for supporting our customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way. As a KYC Operations Analyst, you'll play a critical role in helping us scale responsibly across multiple jurisdictions while protecting our customers and the business from financial crime risk.

What You'll Do

• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.

Requirements

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes.
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs.
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately.
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations.

Nice to Have

• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations.
• Experience working across multiple jurisdictions or regulatory frameworks.
• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space.

What We Offer

• Competitive salary package.
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Annual training budget: We support your training journey every step of the way.
• Home office setup allowance: Create the home office of your dreams.