Junior Customer Service Analyst - Remote Opportunity for People with Disabilities

About the Role

Arco Educação is seeking a Junior Customer Service Analyst - Remote to join our dynamic team. In this role, you will have the opportunity to work in a supportive and inclusive environment dedicated to transforming education through technology. As a Junior Customer Service Analyst, you will play a crucial role in establishing trust and providing quality service to our clients, particularly focusing on individuals with disabilities.

What You'll Do

• Build relationships with clients to ensure trust and satisfaction.
• Provide quality service within agreed SLAs.
• Demonstrate ownership and urgency in problem resolution.
• Map feedback during client interactions.
• Proactively address school issues before they arise.

Requirements

• Clear and objective communication skills.
• Organized, proactive, and hands-on approach.
• Ability to analyze data and identify gaps or opportunities.
• Experience in customer service (CX/CS).
• Familiarity with customer service metrics (TAT, TPR, CSAT).

Nice to Have

• Experience with Oracle WMS Cloud or similar systems.
• Understanding of educational technology.
• Previous experience in a remote work environment.

What We Offer

• Meal and/or food assistance.
• Health and dental insurance.
• Transportation allowance.
• Extended maternity and paternity leave.
• Childcare assistance.
• Health care partnerships.
• Education incentives.
• Discounts on airline tickets.
• Pet health insurance partnerships.
• Access to educational materials for employee's children.