Italian-Speaking Customer Success Specialist (Social Media) - Relocation to Sofia

About the Role

We're hiring an Italian-Speaking Customer Success Specialist (Social Media) to join our team and support a leading social media hiring platform. This role is perfect for those looking to advance their career in customer success while enjoying the benefits of relocation to Sofia, Bulgaria. As a Customer Success Specialist, you will play a crucial role in helping Enterprise clients implement and adopt our hiring solutions, ensuring strong performance and engagement.

What You'll Do

• Support new Enterprise customers during onboarding and implementation of the hiring program.
• Ensure all product and system integrations are completed accurately for quality assurance.
• Drive customer success by improving adoption, usage, and engagement with the platform.
• Guide clients on best practices based on a deep understanding of the product.
• Track customer lifecycle milestones, including onboarding, license activation, and engagement goals.
• Monitor and document customer activity in CRM systems.
• Help triage and resolve technical or operational tickets.
• Collaborate closely with internal teams to ensure a seamless customer experience.

Requirements

• Fluency in Italian and English (C1 level).
• Experience analyzing data, trends, and customer information to identify improvement opportunities.
• Strong knowledge of MS Office, especially Excel.
• Excellent communication, organizational, and project management skills.
• Comfortable working with CRM platforms, queues, cases, and tickets.
• Ability to manage priorities and deadlines with minimal supervision.
• Strong relationship-building skills and a customer-centric mindset.

Nice to Have

• Experience in a customer-facing role.
• Knowledge of social media platforms and their hiring functionalities.
• Familiarity with customer success metrics.

What We Offer

• Gross salary of €1,700 per month, translating to approximately €20,400 annually.
• Relocation package, including 14 nights of hotel accommodation upon arrival.
• Flight reimbursement up to approximately €250 after 6 months.
• Hybrid working model once based in Sofia.
• Monday to Friday working hours, 10:00–19:00 (no night shifts).
• Fully paid training and continuous learning opportunities.
• Clear career development paths in an international environment.
• Health and wellbeing initiatives and a competitive benefits package.
• A supportive, professional, multicultural work environment.