IT Support Specialist - Hybrid Role at TelyRx
About the Role
We are looking for an enthusiastic IT Support Specialist to join our team at TelyRx. This IT Support Specialist remote position offers a unique opportunity to work closely with senior staff, gain hands-on experience in infrastructure maintenance and troubleshooting, and contribute to exciting projects. If you’re passionate about IT, eager to learn, and ready to grow, we’d love to hear from you!
What You'll Do
- Provide troubleshooting and resolution for hardware, software, and networking issues.
- Assist in maintaining servers, network devices, and other critical IT infrastructure.
- Update system records, document procedures, and maintain accurate inventory of IT assets.
- Collaborate with senior IT staff on infrastructure-related projects, ensuring timely and effective implementation.
- Continuously learn new technologies and apply them effectively to daily tasks.
- Monitor network and system performance, escalating issues as necessary.
Requirements
- 1+ years of experience in IT support, helpdesk, or a similar role.
- Familiarity with Windows, Mac, and Linux operating systems.
- Basic understanding of networking concepts (e.g., DNS, DHCP, TCP/IP).
- Experience with troubleshooting end-user devices such as PCs, printers, and peripherals.
- Strong written and verbal communication skills.
- Ability to learn new technologies quickly and apply knowledge effectively.
Nice to Have
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
- Certifications such as CompTIA A+, Network+, AWS, AZ-900, AZ-104 or other industry relevant certifications.
- Hands-on experience with Active Directory (Entra) and basic system administration skills.
- Exposure to tools like ticketing systems, MDM platforms, or IT monitoring tools.
- Proven ability to balance multiple tasks while maintaining attention to detail.
What We Offer
- Health Coverage: Comprehensive health, dental, and vision insurance.
- Retirement: 401(k) plan with company match.
- Time Off: Generous paid time off policy.
- Career Growth: Opportunities to grow within a rapidly expanding company.
- Mission-Driven Work: Be part of an organization focused on healthcare accessibility and innovation.
This IT Support Specialist role at TelyRx offers a hybrid work environment with competitive salary and comprehensive benefits, making it an attractive opportunity for IT professionals.
Who Will Succeed Here
Proficiency in Windows, Mac, and Linux systems, with a strong understanding of Active Directory for user management and permissions, essential for resolving diverse technical issues effectively.
A self-motivated and adaptable mindset, capable of thriving in a hybrid work environment while juggling remote and in-office responsibilities, ensuring timely support and collaboration with team members.
A keen interest in continuous learning and professional development, demonstrating a proactive approach to acquiring new skills in networking and troubleshooting to keep pace with evolving technology and support demands.
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