IT Specialist - Remote Support for Global Trading Platform

About the Role

We are hiring an IT Specialist to join our remote team at eToro, the innovative trading and investing platform. As an IT Specialist, you will provide high-quality, service-oriented IT support across our global organization. This role offers a unique opportunity to work in a fast-paced environment while taking ownership of projects and automation initiatives.

What You'll Do

• Diagnose and resolve IT issues related to connectivity, servers (VM and cloud), email, antivirus, and operating systems.
• Manage users, identities, and permissions across Active Directory, Azure AD, Microsoft 365, G-Suite, and Terminal Services.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and license management.
• Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
• Automate routine IT tasks and processes using scripting and automation tools (e.g., PowerShell, Python, MS Power Automate).
• Monitor, troubleshoot, and resolve incidents and service requests while meeting SLAs and providing clear status updates.
• Identify recurring issues and trends, gather data and evidence, and collaborate with the team to implement long-term solutions.
• Create, maintain, and improve technical documentation and end-user knowledge articles.
• Provide support to local and remote employees across multiple locations.
• Work with vendors and suppliers to procure hardware, software, and IT services.
• Monitor and manage company IT resources efficiently, ensuring availability and reliability.
• Stay up to date with industry trends, tools, and best practices, and proactively recommend improvements.
• Utilize and manage the Freshservice platform, including ticket handling, workflows, and knowledge base usage.

Requirements

• 3+ years of experience in IT support or a related field.
• Strong knowledge of Microsoft 365, including Exchange Online and Teams.
• Experience with scripting and automation tools such as PowerShell or Python.
• Familiarity with Active Directory and Azure AD management.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills and a collaborative mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of IT security best practices.

Nice to Have

• Experience with Freshservice or similar IT service management tools.
• Certifications in IT support or related fields (e.g., CompTIA, Microsoft).
• Familiarity with cloud services and virtualization technologies.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility with a global team.
• Opportunities for professional development and growth.
• Access to cutting-edge technology and tools.
• Collaborative and inclusive company culture.
• Health and wellness programs.
• Employee stock options and performance bonuses.