Implementation Manager - Remote Opportunity at Rain

About the Role

Rain is seeking a detail-oriented, passionate Implementation Manager to join our team. This Implementation Manager remote position offers you the chance to be a key player in integrating enterprise clients and enhancing our onboarding process across our platform.

What You’ll Do

• Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
• Train product analysts on onboarding best practices.
• Support the design of onboarding workflows for new business customers.
• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
• Work with product managers to define business requirements for onboarding and create user stories.
• Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders.

Requirements

• Bachelor's degree in Business, Analytics, Economics, or a related field.
• 4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company.
• Strong analytical and problem-solving skills, with the ability to work with complex data sets.
• Experience with product analytics tools.
• Excellent communication skills and ability to work cross-functionally with diverse teams.
• Ability to work independently and take ownership of tasks while collaborating with team members.

Nice to Have

• Experience in the financial services or credit card industry.
• Familiarity with SQL and other data query tools.
• Knowledge of customer onboarding best practices in a tech-driven environment.

What We Offer

• Unlimited time off with a requirement to take at least 10 days off.
• Flexible working environment, with support for remote work.
• Comprehensive health, dental, and vision plans for you and your dependents.
• 401(k) plan with a 4% company match.
• Equity option plan for all employees.
• Health and wellness spending options.
• Team summits both domestically and internationally.