Governance & Assurance Analyst - Remote Opportunity
About the Role
We are seeking a Governance & Assurance Analyst to join our team remotely. This role is pivotal in building and managing process documentation for English and Exams operations, ensuring sustainable, scalable, and efficient service delivery. As a Governance & Assurance Analyst, you will connect with various teams to understand both stated and unstated needs, developing a proactive operations delivery model that aligns with business requirements.
What You'll Do
- Act as a governance and assurance expert for the process.
- Analyze the effectiveness of new knowledge management programs by observing their usage and evaluating their impact.
- Coordinate internal and external audits to ensure compliance with documentation requirements.
- Train staff members on audit preparation and ensure effective implementation of knowledge management across delivery functions.
- Encourage staff to share knowledge effectively and efficiently.
- Interact with internal process owners to gather information for improvement.
- Maintain Master Document Control Listing and ensure compliance with documentation procedures.
- Work closely with Audit teams to ensure compliance with documentation requirements.
Requirements
- A minimum of 5-8 years of work experience as a Governance and Assurance Analyst.
- Proficiency in English, with a minimum IELTS band of 7 or equivalent.
- Experience in getting an organization certified to ISO 9001:2015.
- Subject matter expertise in MS Office and MS Visio.
- Strong communication skills, both written and verbal.
Nice to Have
- Experience working as part of a dispersed team.
- Ability to react positively to change.
What We Offer
- 21 days of annual leave plus 14 public holidays.
- Group Mediclaim policy and gratuity, subject to country laws.
- Free library membership.
- Ongoing learning and career growth opportunities.
- Flexible work arrangements.
This Governance & Assurance Analyst role offers a unique opportunity to work remotely with a reputable organization. Enjoy competitive benefits and a focus on professional development.
Who Will Succeed Here
Proficient in developing and implementing governance frameworks such as ISO 9001:2015, with a strong understanding of compliance and quality assurance processes in technology environments.
Self-motivated and disciplined, excelling in a remote work setting by managing time effectively and maintaining clear documentation standards using tools like MS Office and MS Visio.
Analytical mindset with a focus on knowledge management, capable of identifying gaps in processes and proactively recommending improvements that align with business objectives.
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