Full-Time Assistant Customer Service Manager - Retail Operations

About the Role

We are seeking a dedicated Full-Time Assistant Customer Service Manager to join our team at Harris Teeter in Fayetteville, North Carolina. As an integral part of our retail operations, you will oversee up to 120 associates in the Customer Service Department, ensuring exceptional service and operational excellence. This position offers a unique opportunity to develop your leadership skills while contributing to a positive shopping experience for our customers.

What You'll Do

• Supervise and coordinate the activities of cashiers, baggers, and customer service clerks to ensure efficient service delivery.
• Assist the Department Manager in evaluating performance and providing feedback to associates.
• Conduct interviews, training sessions, and performance appraisals for team members.
• Implement customer service training programs to enhance associate skills and customer satisfaction.
• Address customer complaints and resolve issues promptly to maintain high service standards.
• Perform audits and ensure compliance with company policies and procedures.
• Actively participate in community engagement initiatives to promote Harris Teeter's brand and values.
• Assist in managing the accounting office and perform clerical duties as needed.

Requirements

• High school diploma or GED, with 1-3 years of relevant experience in customer service or retail management.
• Strong supervisory skills and a commitment to delivering unparalleled customer service.
• Excellent communication and interpersonal skills to effectively interact with customers and associates.
• Ability to manage multiple tasks and work effectively under pressure.
• Proficient in using computer software including inventory management and email applications.
• Basic mathematical skills for handling transactions and inventory.
• Willingness to participate in ongoing training and development programs.
• Ability to lift and move items weighing up to 40 pounds.

Nice to Have

• Experience in a leadership role within a retail environment.
• Knowledge of inventory management systems.
• Familiarity with customer service best practices.

What We Offer

• Competitive salary range of $45,000 to $55,000 annually.
• Comprehensive health care benefits and financial assistance programs.
• Educational assistance for career development.
• Paid vacation and personal hours to promote work-life balance.
• Opportunities for growth and advancement within the company.
• A supportive and inclusive work environment.
• Engagement in community service initiatives.
• Employee discounts and perks.