Founding Forward Deployed Engineer - AI Solutions

About the Role

We're hiring a Founding Forward Deployed Engineer (FDE) to join our innovative team at Karumi, where we are building AI agents that interact with real products in real time. This Founding Forward Deployed Engineer role offers a unique opportunity to own end-to-end customer rollouts, configuring, deploying, and operating our AI solutions in real customer environments.

What You'll Do

• Roll out Karumi for new customers: setup, configuration, validation, and ongoing maintenance.
• Perform QA and troubleshooting to ensure reliability and a great end-user experience.
• Adapt Karumi to different customer workflows, UIs, and edge cases.
• Use lightweight scripting/automation to improve internal implementation tools and reduce manual work.
• Capture product feedback from hands-on deployments and customer interactions; communicate insights to product/engineering.
• Help define best practices for implementing and operating Karumi at scale.

Requirements

• 1–3 years in Forward Deployed / Implementation Engineering, QA/testing, or solutions engineering.
• Engineering mindset: enjoy debugging systems, finding root causes, and optimizing processes.
• Strong attention to detail and a quality-first approach.
• Empathy for users and ability to translate real-world issues into clear product feedback.
• BS/MS in CS/Engineering/STEM or equivalent practical experience.
• Scripting, automation, or coding experience or willingness to learn.
• Comfort working directly with customers in technical contexts.
• Interest in AI-driven products and real-world deployments.

What We Offer

• Learn about how modern AI systems are built, deployed, and operated in production.
• High impact early—your work directly affects customer success and product quality.
• Fast-moving team where ownership and problem-solving matter more than titles.
• Opportunity to grow into engineering, product, solutions, or customer-facing paths.