EU Onboarding Specialist - Bilingual French for SaaS

About the Role

Zenoti is hiring an EU Onboarding Specialist to support our growth across European markets. This remote EU Onboarding Specialist role is perfect for a bilingual French–English professional with a background in sales engineering, solutions consulting, or enterprise implementation. You will play a critical part in helping customers confidently buy and adopt Zenoti, ensuring both commercial confidence and operational success.

What You'll Do

• Lead onboarding for French-speaking customers across Europe.
• Translate customer workflows into scalable Zenoti configurations.
• Deliver product training, configuration reviews, and go-live readiness sessions.
• Ensure customers reach operational readiness before handover.
• Partner with Project Managers and Product Specialists to keep projects on track.
• Identify risks early and drive resolution before they impact timelines.
• Maintain strong project hygiene and documentation.
• Support sales teams during late-stage deals by validating workflows, integrations, and technical feasibility.

Requirements

• Fluent in French and English.
• 4–8 years of experience in customer-facing software roles.
• Experience as a Sales Engineer, Solutions Consultant, or Implementation Specialist in SaaS.
• Comfortable supporting pre-sales conversations and validating technical fit.
• Strong understanding of integrations, APIs, and data migration.
• Confident running demos, workshops, and training sessions.
• Able to balance commercial awareness with delivery accountability.
• Strong stakeholder management across Sales, Product, and Services.

Nice to Have

• Experience in wellness, fitness, retail, or multi-location businesses.
• Familiarity with JIRA, APIs, or implementation tooling.

What We Offer

• Competitive salary and benefits.
• International career growth opportunities.
• Exposure to both delivery and commercial strategy.
• High-impact role in a scaling region.
• Join a fast-growing global SaaS company with strong momentum in Europe.