Talantix.io
CDG Group•08.03.26
AI SCORE 7.5

Esri GIS Business Support Specialist - Remote

$30K–$45K/month
RemoteGeospatial Technology
GIS•Customer Support•Data Analysis•Communication•Problem Solving

About the Role

We are looking for an Esri GIS Business Support Specialist to join our dynamic team remotely. In this role, you will communicate and explain the capabilities of Esri products to customers and stakeholders clearly and accurately. As an Esri GIS Business Support Specialist, you'll support product presentations and convey key features and benefits comprehensively, ensuring easy understanding for all users.

What You'll Do

  • Provide hotline/support services in accordance with defined service level agreements (SLA).
  • Publish and update product capability information through internal and external channels to foster awareness and understanding.
  • Support the data team in analyzing issues and providing appropriate solution recommendations.
  • Continuously improve work processes while enhancing your own work efficiency.
  • Engage with customers to ensure their needs are met and provide exceptional service.

Requirements

  • Bachelor's or Master's degree in Geography, Information Technology, or related fields.
  • 0-3 years of work experience (new graduates are welcome).
  • Good English communication and presentation skills.
  • A passion for customer service and a willingness to learn.
  • Strong teamwork skills and a customer-focused attitude.
  • Analytical and problem-solving abilities.

Nice to Have

  • Experience with GIS software or related technologies.
  • Familiarity with data analysis tools.
  • Previous experience in a customer support role.

What We Offer

  • Competitive salary and benefits.
  • Opportunities for professional development and growth.
  • Remote work flexibility.
  • A supportive and collaborative team environment.
  • Access to the latest GIS technologies and tools.
Language Requirements
EnglishB2
BasicIntermediateAdvancedNative
Why This Job7.5 of 10

This role offers a great opportunity for entry-level professionals to work remotely in the GIS field, providing support to customers and enhancing their skills.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in Esri ArcGIS software, with a strong understanding of GIS data visualization and spatial analysis techniques to effectively support customer inquiries.

→

Self-motivated and adaptable in a remote work environment, demonstrating proactive communication skills to engage with customers and team members across various time zones.

→

Detail-oriented problem solver with a customer-centric mindset, capable of analyzing customer needs and translating them into actionable solutions using GIS technology.

Learning Resources

→Esri Training Resourcescourse
→Introduction to GIS - Free Coursecourse
→Understanding GIS: An ArcGIS Pro Projectguide

Career Path

Esri GIS Business Support Specialist(Now)→GIS Analyst(1-2 years)→Senior GIS Consultant(3-5 years)

Market Overview

Market Size 2024
$12.4B
Annual Growth
10.3%
AI Adoption in GIS
45%
Investment in GIS Technologies
+25%
Labour Demand for GIS Specialists
+15%
Avg Salary for GIS Support Specialists
$65K

Skills & Requirements

Required
GISCustomer SupportData Analysis
Growing in Demand
Spatial Data AnalysisRemote SensingPython for GIS
Declining
ArcView GISMapInfo Professional

Domain Trends

Increased Integration of AI in GIS
AI tools are being integrated into GIS platforms, with 45% of organizations adopting AI for data analysis and decision-making, streamlining workflows and enhancing data accuracy.
Rise of Cloud-Based GIS Solutions
The shift towards cloud computing in GIS is evident, with a projected growth of 30% in cloud GIS adoption, allowing for better scalability and remote collaboration.
Focus on Real-Time Data Processing
The demand for real-time data processing in GIS applications is growing, with 60% of organizations prioritizing real-time analytics to improve operational efficiency and decision-making.

Industry News

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