Talantix.io
Arapahoe County•27.02.26
AI SCORE 8.5

Emergency Communications Specialist I - Remote Opportunity

$57K–$84K/year
RemotePublic Safety Communications
Computer Aided Dispatch•Communication Skills•Multi-tasking•Stress Management•Public Safety Knowledge

About the Role

Join our team as an Emergency Communications Specialist I in a remote capacity! This role is essential for providing critical public contact and communications work necessary for dispatching emergency and non-emergency services. As an Emergency Communications Specialist I, you'll learn and perform vital functions that help maintain public safety.

What You'll Do

  • Answer emergency and non-emergency calls, gathering essential information for dispatch.
  • Utilize computer-aided dispatch (CAD) systems to relay information to law enforcement personnel.
  • Monitor and update CAD systems with real-time information regarding calls and officer statuses.
  • Conduct daily and monthly testing of communication equipment to ensure operational readiness.
  • Interact effectively with the public, providing assistance and information as needed.

Requirements

  • High School Diploma or G.E.D. equivalent.
  • One year of public safety experience or equivalent education and experience.
  • Ability to operate CAD equipment and manage multiple tasks under pressure.
  • Excellent communication skills in both verbal and written English.
  • Must possess CPR and First Aid certification within the initial status period.

Nice to Have

  • Previous experience in emergency communications.
  • Familiarity with geographical patterns and road systems in Arapahoe County.
  • Ability to remain calm and effective in high-stress situations.

What We Offer

  • Competitive salary range of $57,304.00 - $83,969.60 annually.
  • Comprehensive benefits including medical, dental, and vision insurance.
  • Retirement plan with employer matching contributions.
  • Paid time off and opportunities for professional development.
  • Flexible remote work environment with a supportive team.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This remote Emergency Communications Specialist I position offers a competitive salary and comprehensive benefits, making it an attractive opportunity for those looking to support public safety.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficiency in Computer Aided Dispatch (CAD) systems such as Zuercher or Spillman, with a strong ability to quickly input and retrieve data under pressure.

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Strong self-motivation and discipline to handle remote work effectively, ensuring timely responses to calls and managing multiple tasks simultaneously while maintaining focus.

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An empathetic mindset with a solid understanding of public safety protocols, allowing for calm and efficient communication during high-stress situations.

Learning Resources

→Introduction to Computer Aided Dispatch Systemscourse
→Public Safety Communication Best Practicesarticle
→Emergency Dispatch Protocols Guideguide

Career Path

Emergency Communications Specialist I(Now)→Emergency Communications Specialist II(1-2 years)→Dispatch Supervisor(3-5 years)

Market Overview

Market Size 2024
$2.5B
Annual Growth
8.2%
AI Adoption in CAD
35%
Investment in CAD Technology
+50%
Labour Demand for CAD Specialists
+15%
Avg Salary for Junior CAD Specialists
$55K

Skills & Requirements

Required
Computer Aided DispatchCommunication SkillsMulti-tasking
Growing in Demand
Geographic Information Systems (GIS)Data Analytics for Public SafetyEmergency Management Software Proficiency
Declining
Analog Radio CommunicationBasic Computer Skills (e.g., Word Processing)

Domain Trends

Integration of AI in Emergency Services
AI technologies are being integrated into CAD systems to enhance decision-making speed, with 35% of organizations adopting AI tools for improved dispatch efficiency.
Shift to Cloud-Based Solutions
The market is seeing a shift towards cloud-based CAD systems, with a projected 40% of organizations moving to cloud solutions by 2025 for better scalability and accessibility.
Focus on Cybersecurity in Public Safety
With the increase in cyber threats, 60% of public safety organizations are prioritizing investments in cybersecurity measures for CAD systems to protect sensitive data.

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