Dynamics 365 Customer Service Specialist - Remote

About the Role

We are seeking a talented Dynamics 365 Customer Service Specialist - Remote to join our innovative team. In this role, you will leverage your expertise in Microsoft Dynamics 365 to enhance customer experiences and streamline service processes. As a key member of our customer service team, you will be responsible for resolving customer inquiries and ensuring satisfaction through effective communication and problem-solving skills.

What You'll Do

• Utilize Microsoft Dynamics 365 to manage customer interactions and service requests efficiently.
• Provide expert support for the Copilot Service Workspace and Channel Integration Framework.
• Collaborate with cross-functional teams to implement Agile methodologies, including Scrum and Kanban.
• Analyze customer feedback and service data to identify areas for improvement.
• Assist in training and onboarding new team members on Dynamics 365 functionalities.

Requirements

• 2-5 years of experience as a Customer Service Specialist, preferably in a remote setting.
• Strong knowledge of Microsoft Dynamics 365 and related technologies.
• Excellent communication skills, both verbal and written.
• Proven problem-solving abilities and a customer-centric approach.
• Experience in B2C environments, particularly in healthcare or insurance verification.

Nice to Have

• Familiarity with JavaScript and TypeScript.
• Experience with Agile project management tools.
• Previous call center experience is a plus.

What We Offer

• Opportunity to work on innovative and challenging projects.
• A dynamic environment focused on continuous learning and professional development.
• Integration into a highly qualified and multidisciplinary team.
• Flexible working hours and a supportive remote work culture.
• Health and wellness benefits to support your well-being.