Dynamics 365 Customer Service Consultant - Remote Position

About the Role

We are seeking a skilled Dynamics 365 Customer Service Consultant to join our dynamic team in a fully remote capacity. As a Dynamics 365 Customer Service Consultant remote, you will play a pivotal role in enhancing customer service operations through the implementation and optimization of Microsoft Dynamics 365 solutions. This position offers the opportunity to work with cutting-edge technology while collaborating with a talented team dedicated to delivering exceptional customer experiences.

What You'll Do

• Implement and customize Microsoft Dynamics 365 Customer Service solutions to meet client needs.
• Collaborate with cross-functional teams to integrate Dynamics 365 with existing systems and processes.
• Provide expert guidance on best practices for customer service management using Dynamics 365.
• Conduct training sessions for end-users to ensure effective utilization of the platform.
• Analyze customer service metrics and provide insights to improve service delivery.
• Work closely with stakeholders to gather requirements and translate them into technical specifications.
• Stay updated on the latest features and updates in Microsoft Dynamics 365 to provide informed recommendations.

Requirements

• 3-5 years of experience as a Dynamics 365 Customer Service Consultant or in a similar role.
• Strong knowledge of Microsoft Dynamics 365, particularly in customer service modules.
• Proficiency in Agile methodologies and project management.
• Excellent communication and interpersonal skills to effectively collaborate with clients and team members.
• Experience with JavaScript, Azure, and ETL processes is a plus.
• Ability to work independently in a remote environment while managing multiple tasks.
• Fluency in English is required; knowledge of Spanish is a plus.

Nice to Have

• Experience in the banking or insurance sectors.
• Familiarity with SAP HR and HCM systems.
• Certifications in Microsoft Dynamics 365 or related technologies.

What We Offer

• Indefinite contract directly with our company.
• Competitive salary range based on experience and fit with the company.
• Full-remote work mode within Spanish territory.
• A supportive and positive work environment.
• Unlimited access to cutting-edge technological training and resources.
• Membership in an employee benefits club with direct discounts and thousands of offers.