Director of IT - Remote Leadership Role in Mental Health Tech

About the Role

We are seeking a Director of IT to join our innovative team at Swooped, a leader in mental health technology. This remote Director of IT position offers a unique opportunity to lead our information technology operations and enterprise systems, ensuring reliability, security, and a seamless user experience across our fully remote workforce.

What You'll Do

• Develop and execute the IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
• Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools.
• Manage the portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
• Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks.
• Lead, mentor, and develop a growing and highly distributed IT team, fostering a culture of accountability, innovation, and service excellence.
• Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success.
• Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes.
• Identify and implement modern IT tools and practices that improve performance, reliability, and the overall employee IT experience.

Requirements

• Bachelor's degree in information technology, Computer Science, or related field.
• 10+ years of experience in IT operations, with at least 5 years in a senior leadership role.
• Proven experience leading IT teams of 10 or more members, ideally across multiple disciplines.
• Demonstrated experience managing SaaS ecosystems and integrating with identity platforms such as Entra ID (Azure AD) or Okta.
• Hands-on experience implementing and managing ServiceNow or similar ITSM platforms.
• Strong understanding of ITIL frameworks, information security principles, and compliance standards (HIPAA, SOC 2).
• Excellent interpersonal, communication, and collaboration skills.
• Experience supporting a distributed or fully remote workforce.

Nice to Have

• Healthcare or other regulated industry experience preferred.

What We Offer

• Top-notch team: a diverse, experienced group motivated to make a difference in mental health care.
• Collaborative environment: be part of building something from the ground up at a fast-paced startup.
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more.
• Grow your career with us: hone your skills and build new ones with the Learning team as the organization expands.
• It all comes back to care: a mental health company that puts its team’s well-being first.