Desktop Support Professional - Remote Flexibility

About the Role

We are seeking a skilled Desktop Support Professional to join our team, offering a unique opportunity for those looking for a role that combines technical expertise with customer service. This Desktop Support Professional remote position allows for a hybrid work environment, with the potential for one remote day per week. You will be part of a dynamic team providing expert-level technical assistance to end-users, ensuring their hardware and applications run smoothly.

What You'll Do

• Provide expert-level technical support for end-user hardware and applications.
• Assist with the installation and support of Windows operating systems, including Windows 10 and 11.
• Manage desktop applications and Multi-Function Devices (MFDs) such as printers, faxes, copiers, and scanners.
• Support mobile devices including Android phones, iPhones, and iPads.
• Handle escalated support issues from the internal Service Desk.
• Perform desktop software installation, support, and troubleshooting.
• Utilize remote desktop tools for effective remote support.
• Document technical processes and support activities for future reference.

Requirements

• 5+ years of experience in end-user technical support within Windows environments.
• 5+ years of technical support experience specifically for Windows 10 and 11.
• 5+ years of installation and support experience with Microsoft Office Suite.
• Extensive knowledge of desktop technology and deployment of x86/x64 computers.
• Experience with Microsoft Remote Server Administration Tools and Microsoft MECM/SCCM.
• 1+ year of experience supporting iOS or Android devices with an enterprise Mobile Device Management solution.
• Strong customer service skills and experience in technical writing and documentation.

Nice to Have

• Familiarity with virtualization products such as VMware Workstation or Microsoft Hyper-V.
• Experience in a hybrid work environment and managing remote support.
• Knowledge of Omnissa Horizon or similar products.

What We Offer

• Competitive salary range of $65,000 to $85,000 per year.
• Hybrid work model with flexibility for remote work.
• Opportunities for professional development and training.
• Supportive team environment with a focus on collaboration.
• Health benefits and potential for career advancement.