Talantix.io
OpenAI•01.03.26
AI SCORE 8.5

Data Center Incident Program Manager - Remote

$126K–$228K/year
RemoteAI/Big Data
Incident Management•Data Center Operations•Project Management•Communication•Leadership

About the Role

OpenAI is seeking a dedicated Data Center Incident Program Manager to join our team remotely from the United States. In this role, you will oversee incident management processes within our data centers, ensuring operational excellence and swift resolution of any incidents. As a Data Center Incident Program Manager remote, you will play a crucial role in maintaining the integrity and reliability of our AI systems.

What You'll Do

  • Lead incident management processes and ensure timely resolution of issues.
  • Collaborate with cross-functional teams to enhance incident response strategies.
  • Develop and implement best practices for incident management in data centers.
  • Monitor incident trends and provide insights for continuous improvement.
  • Train and mentor team members on incident management protocols.

Requirements

  • 3-5 years of experience in incident management or related field.
  • Strong understanding of data center operations and incident response.
  • Excellent communication and leadership skills.
  • Experience with incident management tools and methodologies.
  • Ability to work effectively in a remote environment.

Nice to Have

  • Experience in the AI or tech industry.
  • Familiarity with cloud services and infrastructure.
  • Project management certification.

What We Offer

  • Competitive salary ranging from $125,600 to $228,000.
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • Health, dental, and vision insurance.
  • Generous paid time off and holidays.
Why This Job8.5 of 10

This role offers a unique opportunity to manage incident processes in a leading AI company, with a competitive salary and remote flexibility.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in Incident Management frameworks such as ITIL or COBIT, with experience in using tools like ServiceNow for tracking and resolving incidents in data center operations.

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Strong project management skills demonstrated through experience with Agile methodologies, enabling efficient handling of multiple incidents and projects concurrently in a remote environment.

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A proactive problem solver with a mindset focused on continuous improvement, capable of analyzing incident trends and implementing strategic changes to enhance operational reliability.

Learning Resources

→ITIL 4 Foundation Certification Trainingcourse
→Incident Management Best Practicesarticle
→Agile Project Management for Beginnerscourse

Career Path

Data Center Incident Program Manager(Now)→Data Center Operations Manager(1-2 years)→Director of Data Center Operations(3-5 years)

Market Overview

Market Size 2024
$12.5B
Annual Growth
9.2%
AI Adoption
45%
Investment
+30%
Labour Demand
+15%
Avg Salary
$105K

Skills & Requirements

Required
Incident ManagementData Center OperationsProject Management
Growing in Demand
Cloud Incident ManagementAutomation Tools (e.g., ServiceNow)Data Analytics for Incident Response
Declining
Traditional ITIL FrameworksManual Incident Reporting

Domain Trends

Increased Automation in Incident Management
By 2025, 60% of incident management processes are expected to be automated, reducing response times by up to 40%.
Shift to Cloud-Based Data Centers
Over 70% of organizations are moving their data center operations to the cloud, creating a demand for incident managers skilled in cloud technologies.
Focus on Proactive Incident Prevention
Companies are investing 25% more in proactive incident prevention strategies, leading to a 20% decrease in critical incidents reported.

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