Customer Support Agent - Remote Gaming Experience

About the Role

Join us as a Customer Support Agent - Remote and be part of Patrianna’s mission to create amazing gaming experiences for millions of players worldwide. In this role, you will be the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported. As a fast-growing, Gibraltar-based company with a globally distributed team, we’re building the future of social gaming through innovation, collaboration, and inclusive excellence.

What You'll Do

• Connect and solve: Handle player inquiries across chat, email, and phone with genuine care and efficiency.
• Be a problem-solver: Resolve account, purchase, and technical issues while creating positive experiences.
• Collaborate for impact: Work with specialized teams to tackle complex cases and drive improvements.
• Shape our future: Document feedback and identify trends that help us build better products.
• Drive excellence: Meet performance goals while maintaining the human touch that makes us special.
• Grow continuously: Learn new tools and techniques while mentoring teammates.

Requirements

• Customer support experience (online gambling or social casino preferred).
• Ability to communicate with clarity, empathy, and natural problem-solving instincts.
• Enjoy multitasking across systems while maintaining attention to detail.
• Embrace flexible schedules including evenings and weekends.
• Work independently while being a collaborative team player.
• Stay resilient and patient when helping frustrated customers.
• Own a self-provided laptop or PC, headset, and a reliable internet connection meeting the following requirements: Intel i5 4th Gen (or higher), Windows 10 or higher, minimum 8 GB RAM, minimum 1 GB HDD space, Ethernet/hardline connection with a minimum 10Mbps upload & download speed.

Nice to Have

• Experience in a fast-paced gaming environment.
• Familiarity with customer support tools and software.

What We Offer

• Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways.
• Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment.
• Real Ownership: See direct impact on millions of players’ gaming experiences.
• Recognition That Matters: Meaningful appreciation for your contributions and achievements.
• Work Your Way: Flexibility to perform at your best while supporting global players.
• Global Impact: Help create seamless, engaging experiences for players worldwide.

We’re committed to equal opportunity and welcome applications from all backgrounds. Your unique perspective makes us stronger. Ready to level up your career? Apply today!