Customer Service Freelancer - Remote

About the Role

We are looking for a Customer Service Freelancer - Remote to join our dynamic team at Hey Contact Heroes. In this role, you will provide top-notch customer service solutions while enjoying the flexibility of remote work. As a Customer Service Freelancer, you will be responsible for handling incoming calls and resolving customer inquiries, ensuring high service quality and customer satisfaction.

What You'll Do

• Handle inbound customer calls and inquiries professionally and service-oriented.
• Document customer requests in our CRM system accurately.
• Maintain a high level of service quality to ensure customer satisfaction.
• Work independently as a freelancer with a flexible schedule.
• Communicate effectively with customers in German (C1/C2 level).
• Ensure a suitable workspace and stable internet connection for optimal performance.
• Collaborate with our team on various inbound projects.
• Participate in comprehensive onboarding and training sessions.

Requirements

• Minimum of 6 months of experience in customer service.
• Proficient in German (C1/C2 level) is mandatory.
• Self-motivated with a reliable work style.
• Must have a private workspace equipped with necessary hardware.
• Stable internet connection with a minimum speed of 50 Mbit/s.
• Residence in the EU or willingness to relocate.

Nice to Have

• Experience with CRM systems.
• Previous freelance experience in customer service.
• Familiarity with customer service best practices.

What We Offer

• Fair contract and appropriate compensation for freelance services.
• Long-term partnership perspective with opportunities for growth.
• Collaboration on equal footing within a supportive team environment.
• Comprehensive and personal onboarding to ensure your success.