Customer Service Executive - Remote Opportunity

About the Role

We're excited to announce an opening for a Customer Service Executive remote position at Tandem Bank. If you're passionate about providing exceptional service and eager to contribute to a greener future, this role is for you! As a Customer Service Executive remote, you'll be part of a dynamic team dedicated to making a positive impact in the banking sector.

What You'll Do

• Build trust with customers by providing tailored information and managing inbound communication related to servicing and arrears.
• Ensure accurate issuance of regulatory documentation, such as statements and redemption quotes.
• Identify and refer issues requiring specialist handling, including complaints and vulnerability cases.
• Handle customer complaints with a focus on fairness and resolution.
• Support vulnerable customers by addressing their specific needs with care and understanding.
• Proactively manage arrears, identifying causes and negotiating repayment solutions.
• Conduct Income and Expenditure assessments and make repayment decisions based on TCF principles.
• Maintain compliance with company standards, FCA regulations, and customer treatment principles.

Requirements

• Team player willing to go the extra mile and handle high call volumes efficiently.
• Positive can-do attitude with a flexible approach to meet business needs.
• Excellent organizational skills to manage tasks in a fast-paced environment.
• Honest, reliable, and committed to delivering high-quality service.
• Experience in financial services is a plus, with a strong understanding of relevant regulations.
• Proven ability to manage arrears and identify vulnerable customers.
• Knowledge of FCA rules (including CONC), CCA, and GDPR.

Nice to Have

• Understanding of how individual performance impacts wider company objectives in arrears collection.

What We Offer

• Competitive salary starting at £25,000 per annum with potential for a 20% bonus.
• 25 days of annual leave plus 8 Bank Holidays.
• Additional day off for a ‘celebration day’ including birthdays and other significant events.
• Life Assurance at 3x salary and a healthcare cash plan.
• Salary sacrifice schemes for electric vehicles and cycling to work.
• Smart Tech scheme for purchasing goods with 0% interest.
• Quarterly team social budgets and free snacks in the office.
• Opportunities for volunteering and community engagement.

Join Tandem Bank as a Customer Service Executive remote and help us pave the way to a greener world!