Customer Service Administrator - French Speaking (Remote)

About the Role

We are seeking a Customer Service Administrator - French Speaking (Remote) to join our dynamic team at Blatchford. As a leading provider of rehabilitation services, we pride ourselves on our commitment to innovation and customer satisfaction. In this role, you will play a vital part in ensuring our clients receive exceptional service and support.

What You'll Do

• Act as the primary point of contact for our B2B customers, providing efficient solutions to inquiries and issues.
• Collaborate closely with various departments, including logistics and sales, to ensure seamless order processing.
• Handle purchase orders and customer inquiries via phone and email with professionalism and empathy.
• Manage complaint resolution and order tracking, ensuring timely follow-up.
• Prepare invoices and credit notes for customers, maintaining accuracy and attention to detail.
• Monitor and track returns, ensuring compliance with company policies.
• Support the ACS department with test products and the creation of ACS numbers.
• Contribute to process improvements and share ideas for enhancing customer service operations.

Requirements

• Completed commercial training or a comparable qualification.
• Initial experience in a customer-facing role within a commercial environment.
• Fluency in German, French, and English, both written and spoken.
• Proficient in MS Office and familiar with ERP systems such as Syteline and Salesforce.
• Excellent communication skills and a solution-oriented mindset.
• Ability to work under pressure while maintaining a structured and meticulous approach.

Nice to Have

• Experience in the healthcare or medical technology sector.
• Knowledge of customer relationship management tools.
• Ability to work in a multicultural team environment.

What We Offer

• Exciting role in an international atmosphere with innovative medical products.
• Modern office environment with regulated working hours.
• Competitive salary and benefits package.
• Opportunities for professional and personal development.
• Healthy growth and a chance to contribute to meaningful projects.

Join the Blatchford team and help shape the future of rehabilitation services. If you are passionate about customer service and looking for a challenging yet rewarding role, we would love to hear from you!