Customer Satisfaction Coordinator - Remote Opportunity

About the Role

We are seeking a dedicated Customer Satisfaction Coordinator to join our team remotely. This role offers an exciting opportunity to advance your career in customer relations and make a significant impact within our growing Customer Relations team.

What You'll Do

• Participate in all aspects of customer service and problem-solving.
• Expedite orders and repairs by tracking and updating customers on open orders.
• Log changes, delays, discrepancies, and cancellations accurately.
• Handle enquiries via phone and email, ensuring timely responses in line with internal SLAs.
• Manage returns, including credits, repairs, and warranty cases.
• Coordinate with various internal departments across our global sites.
• Arrange evaluations, repairs, and replacements for warranties.
• Monitor, document, and close out returns to ensure customer satisfaction.
• Maintain organized inboxes and archive communications effectively.
• Utilize customer feedback to suggest and support process improvements.

Requirements

• 5 GCSEs A*-C, or grade 5 or above (including English) or equivalent qualifications.
• Previous office-based customer service or order management experience.
• Strong attention to detail and accuracy when recording and updating information.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with other departments.
• Proven ability to manage multiple tasks and meet tight deadlines.
• Strong follow-up skills and persistence in resolving issues.
• Proficiency in computer systems; experience with a CRM is a plus.
• Fluency in additional languages is advantageous.

Nice to Have

• Experience in a fast-paced customer service environment.
• Knowledge of industrial electronics or automation.
• Familiarity with customer feedback systems.

What We Offer

• A competitive starting salary of £26,436.80, with potential for growth.
• Hybrid and flexible working policy after initial training.
• Fully funded professional memberships.
• Annual leave of 25 days plus bank holidays.
• Private health and medical insurance.
• Life insurance and death in service insurance.
• Access to a benefits portal with discounts.
• Free health and wellbeing support through the Medicash app.
• Free on-site parking and refreshments.

Join us at Radwell International, where we value our employees and strive to create a supportive and rewarding workplace. If you are passionate about customer satisfaction and eager to grow your skills, we encourage you to apply for the Customer Satisfaction Coordinator position today!