Customer Product Engineer - Remote Role in Web3

About the Role

We are looking for a Customer Product Engineer remote to join our team at Alchemy. Our mission is to bring web3 to a billion people by providing builders with the tools they need to create exceptional on-chain products. As a Customer Product Engineer, you will be the first technical touchpoint for developers building in Web3, engaging with our community through platforms like Discord and Telegram.

What You'll Do

• Write code while working directly with customers to unblock, support, and delight them.
• Translate real user pain into insights that shape what we build next.
• Surface product gaps, track adoption, and influence the roadmap through data and intuition.
• Onboard and engage new users, helping them ship and guiding them toward activation.
• Act as the voice of the customer—internally and externally—building trust with technical teams and business leaders alike.
• Partner across Product and Engineering to shape long-term solutions, not just short-term fixes.
• Thrive in ambiguity, move fast, and help us scale what’s working.
• Turn great support into growth by driving customer referrals.

Requirements

• 1+ years of experience in developer, customer engineering, or technical support roles.
• Technical background — Computer Science degree, bootcamp, or self-taught with real-world projects.
• Proficiency in at least one programming language (e.g., JavaScript, Python, Solidity).
• Comfortable debugging API requests, dev environments, and blockchain-related tools.
• Excellent written and verbal communication skills — especially in online community settings.
• Strong prioritization, time management, and attention to detail.
• Experience working in crypto/Web3, or built a relevant side project a plus.
• Founder experience is a plus.

What We Offer

• Competitive compensation, including base salary and equity.
• Comprehensive medical coverage.
• Gym reimbursement and wellbeing perks.
• Company-sponsored conferences and events.
• Unlimited flexible time off.