Customer Experience Specialist - Remote Role at Syngenta Group

About the Role

We are seeking a Customer Experience Specialist to join our dynamic team at Syngenta Group. This remote position offers the opportunity to drive business performance by supporting the sales team with customer marketing and demand generation activities. As a Customer Experience Specialist, you will play a crucial role in enhancing customer satisfaction and engagement through innovative marketing strategies.

What You'll Do

• Support the sales team with customer marketing and demand generation activities to drive business performance.
• Lead execution of customer marketing-related activities within the Customer Relationship Management (CRM) tool.
• Implement the annual marketing plan in close collaboration with the sales team, ensuring alignment with the agreed marketing budget.
• Design and deliver campaigns, including New Product Introductions (NPIs), utilizing both traditional and digital channels.
• Organize customer events such as demo days and local exhibitions to engage with customers effectively.
• Develop marketing support and communication materials while adhering to company branding guidelines.
• Provide data-driven customer insights and feedback to improve business performance.
• Manage the Syngenta Vegetable Seeds Country website and enhance interaction with growers through social media and messaging platforms.

Requirements

• Bachelor's degree in Marketing or related field.
• Strong background in marketing with experience in developing and executing successful marketing campaigns.
• Understanding of customer behavior and preferences to create effective campaigns.
• Familiarity with CRM systems (e.g., Salesforce), marketing automation tools, and website CMS systems.
• Experience in creating customer-facing marketing communication materials that comply with brand standards.
• Excellent communication and project management skills to collaborate with cross-functional teams.
• Ability to analyze customer data and identify trends for targeted campaign development.
• Creative thinking and adaptability to changing customer needs and market trends.

Nice to Have

• Experience with digital marketing channels and integrated marketing campaigns.
• Familiarity with design software (e.g., Canva) and marketing analytics tools.
• Experience managing external marketing support services such as design agencies and creative teams.

What We Offer

• Competitive salary range of $60,000 - $80,000 annually.
• Flexible remote work environment.
• Opportunities for professional development and growth within the company.
• Engaging company culture focused on sustainability and innovation.
• Health and wellness benefits.
• Supportive team atmosphere with a focus on collaboration.