Customer Care Agent - Voice Support (Remote)

About the Role

We are hiring a Customer Care Agent for voice support to join our team at Almosafer. This position offers the opportunity to work remotely while providing exceptional customer service in the travel industry. As a Customer Care Agent, you will assist customers through various communication channels, ensuring a satisfying experience with our after-sales services.

What You'll Do

• Provide assistance to customers regarding their flight, hotel bookings, and related travel services in the after-sales part.
• Maintain up-to-date knowledge of company products, services, and policies to accurately address customer inquiries.
• Handle queries, complaints, and requests via phone, email, WhatsApp, and social media channels.
• Utilize various platforms including CRM, Google Workspace, and GDS to assist customers effectively.
• Assist customers with modifying reservations for flights, hotels, and associated services.
• Engage with customers to enhance their experience, ensuring satisfaction and loyalty.
• Accurately record and maintain customer information in the CRM system.
• Collaborate with other departments to provide end-to-end solutions for customers.

Requirements

• Maximum age of 32 years.
• Very good to excellent command of English.
• GDS experience is a plus (Amadeus / Galileo).
• Background in tourism is preferred.
• Customer service experience is preferred.
• Strong interpersonal and communication skills.
• Active listening and problem-solving skills.
• Ability to work collaboratively with a team.

Nice to Have

• Experience in customer service roles.
• Knowledge of negotiation skills.
• Familiarity with data protection policies.

What We Offer

• A purpose-led workplace where your ideas can create real impact.
• Ongoing learning and development opportunities.
• Recognition that celebrates your wins, both big and small.
• A community built on trust, curiosity, and shared momentum.