Community of Hope Site Coordinator - Remote Opportunity

About the Role

We are seeking a dedicated Community of Hope Site Coordinator to lead the daily operations of our Family Resource Center in Hanover, ensuring a welcoming and mission-driven environment for families and partners. This is a remote opportunity that allows you to make a significant impact in your community.

What You'll Do

• Oversee daily operations of the Resource Center to ensure smooth, high-quality service delivery.
• Implement the service delivery model with consistency and fidelity.
• Coordinate site programming and events that meet community needs using a strength-based approach.
• Maintain accurate, confidential client records and meet all reporting and compliance requirements.
• Build strong relationships with families, volunteers, partners, and school staff to support engagement.
• Support recruitment, onboarding, and training of volunteers in collaboration with the Program Manager.
• Track site data and share trends, gaps, and outcomes with the Program Manager.
• Ensure all participant interactions are trauma-informed and culturally responsive.

Requirements

• Associate's degree in Social Work, Human Services, or a related field preferred; equivalent combination of education and experience will also be considered.
• Prior experience in program coordination is preferred.
• Strong organizational, verbal, and written communication skills.
• Demonstrated ability to build and maintain positive, professional relationships with individuals from diverse backgrounds.
• Familiarity with family support services, community resources, and best practices in supportive service environments.
• Proficiency in Microsoft Office Suite preferred; experience with ChildPlus is also preferred.
• Bilingual proficiency in Spanish and/or Haitian Creole (speaking, reading, and writing) strongly preferred.
• Ability to read and interpret work-related documents, safety rules, operating instructions, and procedure manuals.

Nice to Have

• Experience working in a community-focused organization.
• Knowledge of trauma-informed care practices.
• Skills in conflict resolution and mediation.

What We Offer

• Medical, paid dental, and paid vision coverage starting the 1st of the month after the date of hire.
• 401(k) retirement plan with 3% match.
• Generous paid time off and 10 company-paid holidays plus 2 floating holidays.
• Tuition reimbursement for staff.
• Supportive and inclusive work environment.