Client Advisor - Luxury Fashion (Remote)

About the Role

We are seeking a passionate Client Advisor to join the Prada Group and provide an extraordinary luxury customer experience. As a Client Advisor, you will ensure that the client is at the center of everything you do, discovering their needs and expectations while fostering meaningful relationships. This is a unique opportunity to work with a world-renowned luxury brand and promote its philosophy and values.

What You'll Do

• Place the customer at the center, creating a welcoming environment and striving to meet their every need and request.
• Exceed individual sales targets and maximize your sales performance, contributing to the success of the entire store.
• Demonstrate excellent knowledge of Prada products, history, culture, and DNA.
• Capture customer data into the Company CRM to maintain and develop relationships for a personalized approach.
• Embrace and promote an omni-channel mindset, ensuring a seamless experience for customers.
• Resolve client complaints effectively, liaising with the line manager and Client Service team when necessary.
• Utilize Company digital tools actively to offer a complete and integrated luxury experience.
• Work collaboratively with the Back of House team to maintain an organized stock room and ensure smooth daily operations.

Requirements

• Passion for fashion and a dynamic, enthusiastic attitude.
• At least 2 years of relevant experience in sales, preferably in the luxury, fashion, or cosmetics industry.
• Customer-oriented with a strong drive to achieve sales.
• Good command of Cantonese, Mandarin, and English.
• A good team player and result-oriented.

Nice to Have

• Experience in luxury retail or fashion sales.
• Familiarity with CRM systems and digital tools.
• Ability to conduct virtual meetings and customer appointments.

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth in a creative and international environment.
• Inclusive work culture that values diversity and equal opportunities.
• Access to luxury products and exclusive brand events.
• Flexible remote work options to support work-life balance.