Call Center Specialist - Remote Position

About the Role

We are seeking a dedicated Call Center Specialist to join our team at Greater Oregon Behavioral Health. This is a full-time remote position where you will play a crucial role in supporting our Medical Brokerage Call Center. As a Call Center Specialist, you will be responsible for answering phones, responding to member inquiries, and performing essential data entry tasks. If you are looking for a rewarding career in a supportive environment, this Call Center Specialist remote position could be the perfect fit for you.

What You'll Do

• Answer incoming phone calls and provide excellent customer service to members.
• Perform data entry for ride and billing information accurately and efficiently.
• Maintain records and process mail related to member services.
• Conduct interviews with clients to assess eligibility for ride requests.
• Document service delivery issues and follow up as necessary.
• Utilize Microsoft Office and Google Suites to manage tasks and communications.
• Handle confidential information with sensitivity and professionalism.
• Multi-task effectively in time-sensitive situations to meet member needs.

Requirements

• Minimum of one year of experience in a call center or medical office setting.
• Excellent verbal and written communication skills.
• Strong and reliable internet connection for remote work.
• Ability to multi-task and prioritize tasks effectively.
• High School Diploma or equivalent required.
• Bilingual in Spanish is preferred but not mandatory.

Nice to Have

• Experience with customer relationship management (CRM) software.
• Familiarity with healthcare terminology and processes.
• Previous experience in a remote work environment.

What We Offer

• Starting salary of $18.00 per hour, translating to an annual salary of approximately $37,440.
• Comprehensive medical, dental, and vision insurance.
• 22 paid time off days and 12 paid holidays each year.
• 401k contribution with employer match to support your future.
• Reimbursements for cell phone and internet expenses.
• A supportive work culture that values diversity and respect.